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real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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They are included in the following indices: These are our globally-tested operational systems that guarantee consistently excellent performance through our people. To bring the right solution to each customer, we help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

One of the most inspiring parts of our business is positive customer feedback, especially when it involves one of our remarkable employees in the Philippines! Technology has changed the way we communicate. Through its intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, and increase visibility of their core metrics. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life.

When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions. August 6 Customer Experience. That is the way we do business: It is all about teamwork between operations, departments, quality system and the audit team.

The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere. CCMS is an innovative solution utilized by all levels of Teleperformance employees to effectively organize, analyze and manage business operations.

  KB910QF C1 PDF

We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location. It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders. They can select not only the mode of communication, but also the…. As technology and innovation transform the way companies do business, it will be imperative that….

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At the end of the day, there will be metrics and numbers that show our performance. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time.

TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services.

TOPS is a daily performance management process: By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world. We tell them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever requirement they may have.

Defining the Best Strategy | Teleperformance Performance Management

Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article. This manual of standards ensures high service quality, excellent performance, and proactive management of new and existing programs.

A shining teleperformznce of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent. Leave this field empty. A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms. This data is stored for reporting and analysis by time period and mood. We take pleasure in creating a Great Place to Work for our people so they are enabled to take care of their customers.


It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries. CCMS is a flexible solution that provides insight into the bottom line, offering a wealth of information and tools to manage productivity, payroll, and client performance.

The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him bzseline the path of an oncoming hurricane. Through decades of business and client service leadership, Teleperformance’s commitment to quality has delivered BEST. Teleperformance CCMS integrates data from many systems and departments into a comprehensive view of performance at every level.

Teleperformance Desktop is a targeted communication solution.

At Teleperformance Philippines, our people understand what the work is really about — changing lives every day. Behind the numbers, however, customer feedback tells the deeper story of how our people truly demonstrate how Teleperformance Philippines Cares. The ability to still surprise them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the bwseline of Teleperformance in the Philippines.

We consistently monitor our operations to guarantee we achieve the best results. We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate.