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Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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Even before you start reading mqnaging business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development.

Among the leaders of Fortune companies, for example, just 32 are women, three are African-American, and not one is an African-American woman. You can do business case study analysis by following Fern Fort University step by step instructions – Company history is provided in the first half of the case.

Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a clear guide to go back to the case study if you need further information. Managing Diversity at Cityside Financial Services. The overlapping of services amongst the two units has created sense of rivalry amongst these two units.

Brushing up HBR fundamentals will provide a strong base for investigative reading. The target market switched to sub-urban localities this mid-sized bank seized opportunity to diversify in terms of targeting other target market including the pre existing white market.

Managing Diversity at Cityside Financial Services

In our live diversiity we often come across business managers who pinpoint one problem in the case and build a case study analysis and solution around that singular point. This sums up the actions taken by the Wilkins management in pursuit of tinancial a diverse workforce.


Organizational Development Case Study Authors:: Make a time line of the events and issues in the case study. Firstly, they constituted majority of the population of the neighborhood and due to mid-sized bank Cityside could not afford to miss the opportunity of serving to a potentially nanaging target market backed with strong financial conditions. This is particularly witnessed as the racial background was the key factor in bringing diversity to the organization.

These women thrived, they found, because of three characteristics that are key to resilience: My case study strategy involves – Marking out the protagonist and key players in the case study from the very start.

The mannaging goals and lack of clarity in reaching objectives as well as stereotypical connotation have resulted in intensifying the competition prevailing in the organization.

Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Managing Diversity at Cityside Financial Services case study solution. Organizational Remedies for Discrimination.

Once you finished the case study implementation framework. They finzncial just awesome. This chapter reviews research on how these biases manifest themselves in the core dkversity of organizations—that is, how people are hired, compensated, developed, and evaluated—all of which are aspects of organizational life that tend to privilege some groups over others.

The factors that play vital role in formulation of strategy and in assessing the background of the diverse workforce are numerous, few of which have integral position in the given situation, which are the moral and ethical situation in country, the diversity policy encompassing both of the workforces, as well as the framework which employers utilize in serviices and assessing their employees.

Step 8 -Implementation Framework The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. This led the bank to diversify its working population in an effort to target these consumers based on similar racial background.


The core problems that posed challenges are. The next step is organizing the solution based on the requirement of the case. Build a corporate level strategy – organizing your findings and recommendations in a way to answer the larger citysode objective of the firm.

Managing Diversity at Cityside Financial Services [10 Steps] Case Study Analysis & Solution

However due to low diffusion of the employees of different racial background in other unit; the situation led to cultivate a sense of stereotype. Send your data or let us do the research. Due to the above mentioned reasons, the lack of collaboration is inevitable as both the units perceive a sense of competition, which denies the common ground of the services being presented to their customers.

Business Unit Level Solution – The case study may put you in a position of a marketing manager of a small brand. It include using the analysis to answer the company’s vision, mission and key objectivesand how your suggestions will take the company to next level in achieving those goals. The working environment in Cityside bank has been strained as the manaving failed to potentially reduce the difference perceived by the employees for their counterparts.

Ely and Ingrid Vargas.